In Toovalu, exports are prepared in the background. This is called an asynchronous export. You start the export, keep working in the application, and receive an email as soon as your file is ready.
This lets you export large volumes of data, such as the data collection of a large project, without slowing down your navigation.
Which exports does this apply to?
All data exports in the application work this way, whatever the module (data collection, analyses, etc.).
The only exception is fixed documents, such as the Methodology Kit, which download immediately.
How does an export work?
Start the export from the relevant page.
A message appears to let you know the export is being prepared. If it takes a while, you can keep browsing the application freely.
The file downloads in your browser as soon as it is ready.
You always receive an email once the export is available, with a link to your file.
The email and the download link
The automatic email contains a link that opens a download page for your export.
Please note: this link is valid for 24 hours. After that, it expires and you will need to run the export again from the application.
Frequently asked questions
Can I leave the page while the export is running?
Yes. You can browse the application without interrupting the export. You will receive the email once the file is ready.
I didn’t receive the email. What should I do?
Check your spam folder. If you still can’t find it, contact support via the chat.
The link in the email no longer works.
It has most likely expired, since it is only valid for 24 hours. Simply run the export again from the application.
My export is very large. Is that a problem?
No. Exports are prepared in the background, including the data collection of large projects. Preparation may take a few minutes, and you will receive the email as soon as the file is ready. If an export fails, let us know via the chat.