While trying to connect to the platform, you notice that you forgot your password? Don’t panic! All you need to do is click the "Forgot password" link
After clicking on "Forgot password", you will be taken to a page that will ask for your email address to verify your identity
Once the email address is filled in, press the Validate button. A new page loads informing you that an email has just been sent to you.
Please check your emails, you should receive an email from "[email protected]" (TOOVALU IMPACT) that will allow you to reset your password.
Note, the link in the email is valid for 24 hours. Beyond this time frame, you will need to make a new request.
Regarding your password, it must have a certain level of complexity (special characters + uppercase + lowercase + numbers)
Avoid sequences of letters or numbers such as "Aaa1234!", as these may not work.
We encourage you to follow the recommendations of the CNIL, you can even generate a strong password on their website: https://www.cnil.fr/fr/generer-un-mot-de-passe-solide
To test the strength of your password you can also go here
On a scale of 1 to 5 you will need a minimum score of 4 to be able to create your password on Toovalu Impact.
ℹ️ If you make a mistake when creating your new password, you will need to wait 3 minutes between attempts.
Once the new password is completed, you can log in again with the correct password and email address!